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Edit manager status (Admin)

As an administrator, you can promote channel members to managers and revoke the manager rights of channel managers. This feature is particularly important for organization-wide channels and contact group channels, as these channels are created by the administration and therefore the channel creator cannot fulfill the channel manager role.

Please note that each channel must always have at least one channel manager.

Please note that although the setting option you use to edit manager rights is called "Edit managers & members," it does not allow you to add or remove members from the channel.

If you want to remove members from contact group channels, you can edit the contact group as an admin. In the other channels, you can only edit memberships as an admin if you are already a channel member. In this case, follow the instructions in this article to appoint yourself as channel manager and then remove the person as channel manager. Read the article Remove channel members for more information.

Adding members (with the exception of contact group channels and organization-wide channels) can only be done by the user to be added. As a member of a channel, you can only invite other users.

Edit manager rights

  1. Click on "Settings."

  1. Click on "Organization settings"

  1. Under "Channel settings," click on "Channels."

  1. Here you will find a list of all channels in your organization. You can search and filter the channel list.

  2. Click on the Navigation.Vertical.svg icon on right side of the channel where you want to edit the manager permissions.

  3. A menu will appear. Select "Edit managers & members".

  1. A view named "[Channel name] ([Number of channel members])" will open. You will see a search field, two clickable menus, and a list of all channel members.

    1. To search for a specific channel member, you can enter their name in the search field.

    2. You can filter the member list by channel manager and non-channel manager by clicking on the "Choose users type" menu and selecting the desired type.

  2. Click the box to the left of the user name of the channel members whose manager rights you want to edit.

  3. Click on the "Choose action" menu.

10. Select "Promote to manager" or "Demote to member."

11. Click "Save" in the lower right corner.

Please note that each channel must always have at least one channel manager. If you do not have a channel manager in the channel according to your settings, you will not be able to save your settings